Good to know
Frequently asked questions
Do your prices include GST?
Yes. Every price on this site is in Australian dollars and includes GST.
What is the minimum chauffeured hire?
One hour, and weekend one hour bookings are subject to availability. Vintage and classic cars have a three hour minimum.
Is there a public holiday or night surcharge?
Yes. A 25% surcharge applies on Victorian public holidays and to night transfers, with pickups between 11pm and 5am. On self drive, the 25% surcharge applies to hires starting on a Victorian public holiday and to pickups or returns between 11pm and 5am.
Is fuel included?
Yes. Every chauffeured hire includes a professional chauffeur and fuel.
What is the minimum age to self drive?
The minimum age depends on the car. It is 20 for the GLC300, GLE300d and Range Rover Sport, and 30 for the Porsche 911 and Bentley Bentayga. Each car lists its minimum age.
How much is the bond?
Between $2,000 and $6,000 depending on the car. It is refunded after the car is returned, subject to no damage, cleaning, refuelling or extra kilometres.
What is the insurance excess?
$30,000 on all self drive vehicles.
How many kilometres are included?
100, 150 or 200 km per day depending on the car, then $2 to $20 per km as listed on each car.
Can I self drive for half a day?
No. Self drive is priced per 24 hour period.
Where do I collect a self drive car?
From one of our Melbourne collection points: Pascoe Vale, Airport West, Hillside or the Melbourne CBD, depending on the car, confirmed at booking. You can also ask for delivery to an address on the Reserve form. We confirm whether it is possible, and the cost, with your quote.
Do you travel outside Melbourne?
Yes, we travel well beyond Melbourne, and standard rates cover Melbourne Metro. We regularly travel to the Yarra Valley, the Mornington Peninsula and beyond, and travel charges may apply.
What does extra time cost on a vintage car?
$75 per 15 minutes per car.
Can you collect us after the reception?
Yes. Our after reception hotel service is a one hour rate. It is $540 for the 1975 Rolls-Royce Silver Shadow, $680 for the Rolls-Royce Convertible and the Clouds, and $810 for every other classic.
How do I book?
Send the Reserve form, message us on WhatsApp or call 0478 889 116. We confirm availability and send you an exact price. Last minute bookings are best made on WhatsApp.
Is there a deposit?
Yes. A 50% deposit secures your date, and the balance is paid in the week of the booking.
What if I need to cancel?
If you need to cancel, the fee is per car and depends on the notice you give. It is $250 with more than 7 days notice and $500 within 1 to 7 days of the booking. A cancellation on the day or a no show forfeits the full 50% deposit.
How do I pay?
You pay by card, cash or bank transfer with no surcharge, and a 50% deposit secures your date. The balance is paid in the week of the booking.
Can I see the car before I book?
Yes. We can make a time for you to view the car. A deposit may be required.
Which occasions do you cover?
We cover weddings, school formals and debutante balls, airport transfers, corporate travel, film and content shoots and winery tours. Also birthdays and milestones, proposals and engagements, hens and bucks nights, Spring Racing Carnival days, funerals and visitors to Melbourne.
Do you have child seats?
Yes. Child and booster seats are available on request. Tell us the ages when you book.
Are tolls and parking included?
Yes. Tolls and parking are included in every chauffeured hire.
How much luggage can we bring?
Luggage space depends on the car, so tell us how many bags when you book and we will suggest the right one. The sedans and SUVs take airport luggage, and the Vito, Sprinters and coach carry a whole group's bags.
What does the chauffeur wear?
Our chauffeurs are professionally dressed for every booking.
Can we decorate the car?
Yes. Ribbons are included on wedding cars, and you are welcome to add your own decorations. Tell us what you have in mind when you book.
Can we make extra stops?
Yes. Tell us the stops when you book and we will plan the timing with you.
Can I self drive on an overseas or interstate licence?
Yes. Overseas and interstate licences are accepted for self drive, subject to approval.
Is alcohol allowed in the limousines?
Yes, alcohol is allowed in the limousines on adult bookings. School formal bookings are alcohol free.
Prices checked , in Australian dollars with GST included.